FAQS

 Tel: 202-910-8100
E-Mail: iamnoteworthy@gmail.com

 PO Box 33933
Decatur, GA 30033

 Free standard shipping
on all orders over $150.

FAQs. General Information

Does Noteworthy by Jaz have retail locations?

We have several Pop-Up Shops throughout the month. View our Events page to see all of our upcoming shopping events.

You may also shop with one of our retail partners, at the following locations:

Elevated African Art
1734 E 63rd St. STE 314
Kanas City, MO 64110
By Appointment Only: (816) 607-1332

Risk of butters melting during the warmer months:

We only use raw shea butter, coconut oil, essential oils and other natural ingredients in all our butters.  For this reason our butters, when mailed during warmer months, have the tendency to melt.  Since we ship our products by priority mail they do get delivered within 2-3 days.  

If you receive your product on a warm day,  place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters.   If you open items to check if melting has occurred,  they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.

If melting does occur, you may find that the volume of the product has been decreased. This is due to the air pockets that have been displaced during the melting process. 

Note:  Melted butters may not be returned.

 

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy

What payment methods do you accept?

Noteworthy by Jaz offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal.

How can I track my package?

Please use the tracking option at the top of the page for quick information. Additional tracking information will be added to your order when it ships. From there, you can monitor your package’s progress until it’s delivered to your door. Depending on the shipping method selected, you can visit USPS.com or UPS.com to enter the tracking number emailed to you.

Oops! I was so excited to place my order that I forgot to use my code.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

My purchase is over $150... Why hasn't the shipping charge been waived?

Free shipping for orders over $150 (subtotal) applies to U.S. Domestic shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $150.00.

Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Why was my order cancelled?

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.

  • In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
  • If our Customer Protection Team has attempted to reach you regarding an order and has been unsuccessful in contacting you after 7 days, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.

How do I know if my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been shipped, you will receive another email with shipping information. Please use the appropriate carriers tracking features to determine when your package is in transit.

My tracking info shows my package was delivered, but I never received it.

We know how important your order is! Noteworthy by Jaz provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Noteworthy by Jaz does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

United States Postal Service (USPS)

You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

United Parcel Service (UPS)

You can reach FedEx HERE or by calling 1 (800) 742-5877 for domestic assistance or 1-800-782-7892 for international assistance.

Do you ship internationally?

Noteworthy by Jaz is proud to service our loves from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency convertor located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page.

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs. Noteworthy by Jaz is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Do you refund shipping fees?

Shipping fees are non-refundable unless you received a damaged item.

To report or return a damaged item, please contact: iamnoteworthy@gmail.com BEFORE returning the item.

Once we receive your package, we will email you with a store credit code in the form of store credit in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

When will I receive my order?

Allow 3-5 business days for your order to process, plus an additional 3 days business days for shipping.

My order of butters is partially melted, what can I do?

We only use raw shea butter, coconut oil, essential oils and other natural ingredients in all our butters.  For this reason our butters, when mailed during warmer months, have the tendency to melt.  Since we ship our products by priority mail they do get delivered within 2-3 days.

If you receive your product on a warm day,  place the items in your refrigerator for a few hours to allow them to harden just in case they have melted in transit before opening the butters.  If you open items to check if melting has occurred,  they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.

If melting does occur, you may find that the volume of the product has been decreased.  This is due to the air pockets that have been displaced during the melting process. 

Note:  Melted butters may not be returned.

I received a damaged item, what do I do?

Please take a photo of the item and email it to our Customer Care team with a description of the damage. Upon inspection of the photo you will be advised to return the damaged item, we will issue you store credit and you can repurchase the item if desired.

Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

To process a return, please mail your return to:

I Am Noteworthy, LLC
PO Box 33933
Decatur, GA 30033

Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center.

Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

What is your returns policy?

If you are unhappy with your purchase, please send it back to our distribution center within 14 days of the delivery date.

All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a Noteworthy by Jaz E-Gift Card for use on a future purchase. E-Gift Cards never expire! For a full copy of our policy, please click HERE.

You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are received. Once your return has been processed, you will be issued an online store credit in the form of an E-Gift Card via email. Please keep your return tracking number for your records.

Do you provide return shipping labels?

We currently do not provide pre-paid return shipping labels.

There is something missing/defective/not what I ordered. What do I do?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #NoteworthyStyle!

I am an international customer and I want to return an item.

To avoid unnecessary and potentially costly return shipping, please contact us our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location, however, we will do our best to accommodate your return request.

*If you are returning a damaged item and fail to contact us prior to making an international return, please note that the maximum credit for return shipping is $10.00 USD, regardless of actual charges incurred.

Does Noteworthy by Jaz offer refunds?

We offer store credit via an E-Gift Card instead. Please treat E-Gift Cards like cash.

Can I get a refund if the price of an item has changed since I ordered it?

As an eCommerce business, our prices change in response to fashion trends, current stock on hand, demand, and various promotions. This being the case, we will not refund or credit the difference between your purchase price and the current price available.

Ask a Question

You are Noteworthy! Our Customer Support Team is standing by to answer any questions you may have.